SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||4-8 Business days
||7-18 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tykebags (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tykebags.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super + gift, thank you store recommend
Briefcase looks great, thanks store shipping super fast 17 days
Fast shipping. In kazan-9 days. Corresponds to the description.
Thank you very well.
It's okay! Thank you very much
The description corresponds. Fast shipping. As a gift, the store put a handbag for the office. Thank you.
The quality is excellent.
The goods are delivered quickly. Quality is very good. Many thanks to the store for the goods and gift.
I liked the briefcase. Sewed qualitatively. As a gift, a small pencil case is put. Sent immediately, but the delivery was delayed, a little more than a month. Thank you very much to the store.
The backpack came for 2 weeks. Quality pleased. Ordered for the first-class size s.
Delivery about three weeks. Everything was tracked to the office. Backpack at first glance is very cool. Quality seems also excellent. But time will show. As a gift, the store put either a pencil case, or a cosmetic bag, for which he thanks.
Backpack really liked. Sending and shipping fast. Thanks to the store.
Great backpack, grandson for school. store recommend, very fast delivery and good quality product
Very high quality product! Thank you very much store very quickly sent!!
Received our backpack, delivery is very fast (ordered 22.06, received 10.07). Quality is excellent! All seams are neat and smooth, zippers work fine. Very roomy:, 1 large compartment, 2 small, plus a zip pocket in front, inside a small pocket with a zipper and more, reflective elements, the color is beautiful dark blue with overflows, in general, some pros. The store also put a gift, a cheholchik, though for a girl, well, nothing, i'll take it. Anyway, very nice. Took the child in the 5th grade (the height of the son is 135, the size of the backpack is large). The child really liked! Definitely recommend both seller and product!
The briefcase is very good. Ordered 21. 06 received 10.07. Prodovets recommend. Thanks to the producer for the padarok.
Hello, the backpack is good, roomy, light, with reflective elements, corresponds to the description. Delivery is relatively fast, the store additionally put a gift-a small cosmetic bag.
Very good backpacks as in the photo children davolny
The product is beautiful and good.