SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||4-8 Business days
||7-18 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tykebags (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tykebags.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's perfect! Thank you very much!
Great product, super affordable price and quality immense, arrived on 22 days and am super satisfied, visited several places but not found any that quality and value. Super worth and super recommend;)
Handbag came in 2 weeks. Full delight, neatly stitched, the pattern is clear, snakes are all workers, bright orange, which pleases the eye, on top of the pocket, and inside it is also thermal insulation. material, corresponds to the description. Thank you to the store for the work and a good product, definitely recommend.
All as in the description. It came quickly, the child is delighted. All accessories work well.
Delivery 2 weeks. Large, practical lunch bag with additional pockets for appliances and napkins. The color is bright, the zippers open easily. The quality is excellent.
In less than 15 days it is perfect better than expected it is a little narrow it would be appreciated to be a slightly wider and less high but it is perfect besides inside it is fully lined Of isothermal so it only lacks mind to see if real mind can withstand the cold but promise the truth that i recommend a part of the image is as it looks and the drawing is very Nice
Perfect, excellent quality, very beautiful bag, just the one that was needed. Thank you.
very fust!!!!!!!! very good!!!!!!!
A miracle, not a handbag! Just love at first sight! Made neatly, the materials are very high quality, dense. I hope it will last a long time. Fully corresponds to the declared size. Lightning opens in two sides. External zip pocket and inner mesh on the lid, small (for cutlery, for example) hanging internal zip pocket. Drawing-full of delight, seals endlessly cute! I recommend all lovers of seals. I plan to use it as a box for cosmetics on trips. Delivery-less than a month, everything was tracked. Thanks to the store for the quality goods.
Very nice! I love it. Good quality
very fast delivery. very good size.